Order help
Get support for missing items, incorrect orders, delivery delays, cancellations, refunds, or order status questions.
Fast DeliveryLK Support
Use this page to ask questions, request help, or report problems with the Fast DeliveryLK app, orders, account access, shop tools, rider workflows, payments, delivery status, or location features.
How we can help
Customers, shops, riders, and app reviewers can contact our support team for help with Fast DeliveryLK. Please include enough detail so we can find the correct account or order.
Contact information
Email social@axzellin.com Company axzell innovations (pvt) ltd Location Batticaloa, Sri Lanka Response time We aim to respond within 1-2 business days.Account access
Request help with OTP login, profile details, account updates, account closure, or access problems.
Delivery and location
Report problems with delivery addresses, map pin selection, rider assignment, or delivery-area availability.
Shop and rider support
Shops and riders can request help with onboarding, menu updates, order handling, payouts, and app operations.
What to include in your request
- Your order ID, account phone number, or registered email.
- A short description of the issue and when it happened.
- Screenshots, error messages, or delivery details if relevant.
- The best email or phone number for our team to reply to.