This Privacy Policy explains how Fast DeliveryLK collects, uses,
shares, and protects personal information when customers, shops,
riders, and admins use our website, mobile app, and delivery
services.
Effective date: April 8, 2026Applies to customers, shops, riders, and admins
What this policy covers
Fast DeliveryLK operates a platform that connects customers,
restaurants or shops, delivery riders, and platform admins. To
run that service, we process information needed for sign-in,
ordering, payments, logistics, support, safety, and service
improvement.
Privacy contact
For privacy questions, data requests, or account support,
contact us at:
Account and profile details such as name, phone number, role, and preferences.
Order details including items, shop information, delivery instructions, order history, and support requests.
Location and address data used for delivery, map selection, and saved addresses.
Technical information such as device, browser, IP address, log data, and app interactions.
Payment-related details needed to process orders, where payment providers may handle card or wallet information.
How we use information
To create and secure accounts, including phone-based sign-in and fraud prevention.
To process orders, coordinate shops and riders, and complete deliveries.
To send OTP codes, order updates, cancellations, delivery status, and support responses.
To improve app performance, customer support, shop operations, rider workflows, and platform safety.
To comply with legal requirements, resolve disputes, and enforce policies.
How information is shared
With restaurants, shops, riders, and admins when needed to fulfill orders or manage the platform.
With service providers that support hosting, authentication, mapping, analytics, communications, or payments.
With legal or regulatory authorities when required by law or needed to protect rights, safety, or property.
Your choices and rights
You may request access to, correction of, or deletion of
certain personal information, subject to legal and operational
limits. You can also contact us to close your account or ask
questions about how your information is handled.
Security and retention
We use reasonable technical and organizational measures to
protect personal information. We retain information for as long
as reasonably necessary to operate the service, maintain
records, handle disputes, and meet legal or tax obligations.
Children
Fast DeliveryLK is not intended for children below the age
allowed by applicable law to use our services independently. If
we learn that personal data was collected from a child in
violation of applicable law, we may delete that information.